Cancellation & Refund Policy

Last Updated: July 15, 2026

At Shera ERA, customer satisfaction is our priority. Please read our cancellation and refund policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled only before they are shipped.

• Once an order has been dispatched, it cannot be cancelled.

• To request a cancellation, please contact our customer support as soon as possible with your order details.

Returns & Refunds

• Refunds are applicable only for eligible returns in accordance with our Return Policy.

• Products must be unused, unwashed, and returned in their original condition with all tags and packaging intact.

• Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for a refund.

Refund Process

• Once the returned item is received and inspected, we will notify you of the refund status.

• If approved, the refund will be processed to the original payment method within 5–10 business days.

• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another approved method.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Products returned in used, washed, or damaged condition.

• Items without original tags or packaging.

• Gift cards or promotional items (if applicable).

Contact Us

For any questions regarding cancellations or refunds, please contact our customer support team. We are happy to assist you.